At Travel Essentials Shop, we stand behind our premium travel gear just as we stand behind your satisfaction. If your backpack, luggage, or travel accessory isn’t perfect for your journeys, we’ll make it right.

Our Return Policy

We accept returns within 15 days of delivery for most items in new, unused condition with original packaging and tags attached. Like quality packing cubes that keep your belongings organized, we’ve designed this process to be simple and stress-free.

Non-Returnable Items

To ensure hygiene and safety, the following travel essentials cannot be returned:

  • Travel pillows (for health protection reasons)
  • Toiletry bags that show signs of use
  • Opened or used packing cubes
  • Items purchased on final sale or clearance

Easy 3-Step Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Travel Essentials Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name, Color, Size] Reason for Return: [Please specify] I prefer: [Refund / Exchange for (specific product if applicable)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all tags and accessories
  • Ship to our warehouse at:
Travel Essentials Shop Returns
4038 Arron Smith Drive
CHARLOTTE, US 48813

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection (typically within 3-5 business days), we’ll process your request:

For Refunds:

  • Original payment method will be credited within 5-10 business days
  • International refunds may take additional processing time

For Exchanges:

  • We’ll ship your replacement item via your original shipping method
  • Expedited shipping available for additional cost

International Returns

For our global travelers (excluding certain Asian and remote regions):

  • Please clearly mark the package as “RETURNED GOODS” to avoid customs fees
  • Original shipping costs are non-refundable
  • Refunds will be issued in USD

Damaged or Defective Items

If your travel gear arrives damaged or defective (which is rare, like finding a flaw in our military-grade concealed wallets):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll cover return shipping and expedite your replacement

Need Help?

Our customer service team understands travel gear like we understand packing cubes – inside and out. Contact us at [email protected] with any questions about returns or exchanges.

We’re committed to ensuring your travel essentials meet the same high standards you expect from premium brands like the ones we carry.