At Travel Essentials Shop, we understand that premium travel gear should come with premium service. Whether you’re preparing for your next adventure or need to make adjustments to your order, we’ve designed our shipping and returns process to be as smooth as your travels should be.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to get your travel essentials to you:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping
- Available for orders over $50
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
International Shipping Note: We ship worldwide (excluding certain Asian and remote regions). Please note that customs fees, taxes, or import duties are the customer’s responsibility.
Our Hassle-Free Returns Policy
We stand behind our premium travel gear just as we stand behind your satisfaction. If your backpack, luggage, or travel accessory isn’t perfect for your journeys, we’ll make it right.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be new, unused, with original packaging and tags attached
- Customer Responsibility: Return shipping costs unless the return is due to our error
Non-Returnable Items
To ensure hygiene and safety, these travel essentials cannot be returned:
- Travel pillows (for health protection reasons)
- Toiletry bags that show signs of use
- Opened or used packing cubes
- Items purchased on final sale or clearance
Easy 3-Step Return Process
Step 1: Initiate Your Return
Contact our customer service team within 15 days of delivery at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Travel Essentials Shop Team,
I would like to request a return/exchange for my recent order:
Order Number: [Insert]
Item(s) for Return: [Product Name, Color, Size]
Reason for Return: [Please specify]
I prefer: [Refund / Exchange for (specific product if applicable)]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Package & Ship
Once approved, you’ll receive return instructions. Please:
- Repackage items securely in original packaging
- Include all tags and accessories
- Ship to our warehouse at:
4038 Arron Smith Drive
CHARLOTTE, US 48813
Note: For international returns, please clearly mark the package as “RETURNED GOODS” to avoid customs fees.
Step 3: Receive Your Refund or Exchange
Upon receipt and inspection (typically within 3-5 business days), we’ll process your request:
- For Refunds: Original payment method will be credited within 5-10 business days (international refunds may take additional processing time)
- For Exchanges: We’ll ship your replacement item via your original shipping method (expedited shipping available for additional cost)
Damaged or Defective Items
If your travel gear arrives damaged or defective:
- Contact us immediately at [email protected]
- Include photos of the damage/defect
- We’ll cover return shipping and expedite your replacement
Need Help?
Our customer service team understands travel gear like we understand packing cubes – inside and out. Contact us at [email protected] with any questions about shipping or returns.
We’re committed to ensuring your travel essentials meet the same high standards you expect from premium brands like the ones we carry.